FAQs
Before contacting NextWindow's technical support, check the following frequently asked questions and answers. If you are experiencing a problem with one of NextWindow's touchscreens, there could be a simple solution below that would quickly get your application up and running and save you time.
Table of Contents
Getting Information about your touch screen
Serial number, model number and firmware version
Which display models are suitable for use with NextWindow's touch overlays?
Capabilities and latest technical information for each model
How do I find the USB Vendor ID?
Solutions to problems
Touch screen does not respond at all
"USB not recognized" message appears on screen, or touch screen beeps but does not operate correctly
Touch screen not working on waking up PC
Touch produces erratic responses on screen
Touch screen behaves erratically after calibration (light interference)
Configuring the touch screen
Portrait mode and landscape mode
Calibrating a NextWindow USB touch screen
Where is the calibration key / button?
How do I turn the beeping sound off?
How do I disable right mouse click?
Operating systems and application-specific information
How do I use the touch screen with Linux?
Can I use the touch screen with an Apple computer?
Working with Macromedia Flash buttons
Application software missing mouse clicks
Extended or stretched Windows desktop (custom calibration points)
General Information
What is the touch accuracy over the whole screen?
How long can the USB cable be?
How do I clean a NextWindow touch screen?
Note
Some of the items on this page require you to run the USB Config program. For further information on this, see the USB Diagnostics page.
Other issues
If none of the solutions helps with the problem, please contact support@nextwindow.com, making sure you list the serial number and model number of the touch screen.