To enable our staff to quickly handle any problems you may have with
NextWindow's products, please use the following procedure to notify us about
the problem.
 |
Model number (e.g., 2403-50122) * |
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Serial number (e.g., 230903) * |
|
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Clear description of the problem |
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Your contact details |
On receipt of your email, we will reply as soon as possible.
Before returning any product to NextWindow, you need to contact NextWindow Customer Services on +64 9 353 6608
or email
to obtain a Return Merchandise Authorisation (RMA) number.
| 1. |
If returning goods under warranty, read our
warranty agreement. |
| 2. |
Download NextWindow's
returned goods form (32 KB pdf file). |
| 3. |
Print the form and fill it out
with the serial number and model number of the product, a
description of the problem, and your contact details. Include the RMA number. The form
also provides a label with the
shipping address for NextWindow. |
| 4. |
Pack the product extremely
carefully, preferably using its original packaging. Include the
returned goods form. |
| 5. |
Ship the product
back to NextWindow and contact our Customer Services to let
them know the shipping method and date of departure. |
| 6. |
We will contact you when we receive the above
message and when we receive the returned product. |
| * |
The model number
and serial number of a NextWindow touch screen are printed
on a label on the back of the unit. In addition, if you have
a USB product and have installed the optional
Touch+ software, the
serial number and model number can be viewed in the Info tab of the USBConfig program's on-screen display. |
